Terms of Service

1. Agreement to These Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "User," or "you") and VRENTAX — Virtual Enterprise Tech ("VRENTAX," "we," "us," or "our") governing your access to and use of all VRENTAX websites, software platforms, web applications, mobile applications, SaaS products, ERP systems, CRM systems, booking platforms, and any related services (collectively, the "Services").

By accessing or using any VRENTAX Service, creating an account, or clicking "I Agree," you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must immediately cease use of all VRENTAX Services.

If you are accepting these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.

2. Definitions

• "Services" means all websites, software platforms, applications, and products operated by VRENTAX, including but not limited to the VRENTAX corporate website (vrentax.com), the Velora salon management platform, and any future VRENTAX products.
• "Client Data" means all data, records, files, and content submitted by you or your end users through the Services, including customer records, appointment data, staff information, financial data, and business information.
• "VRENTAX IP" means all software, code, algorithms, designs, interfaces, documentation, trademarks, and intellectual property owned or licensed by VRENTAX.
• "Subscription" means the paid plan you select to access the SaaS features of a VRENTAX platform.
• "Effective Date" means the date on which you first accept these Terms or access any Service, whichever is earlier.

3. Description of Services

VRENTAX provides technology services across the following categories, all of which are governed by these Terms:

• Website design, development, and hosting services
• Mobile application development (iOS and Android)
• Custom e-commerce platform development
• Enterprise Resource Planning (ERP) systems
• Customer Relationship Management (CRM) systems
• SaaS platforms including salon and business management software
• Business automation and workflow integration
• Search engine optimisation (SEO) services
• Paid advertising campaign management (Meta Ads, Google Ads)

VRENTAX reserves the right to introduce new products and services under the VRENTAX brand at any time. Such new services will be governed by these Terms unless accompanied by separate terms.

4. Account Registration and Security

4.1 Account Creation

To access certain Services, you must register an account and provide accurate, complete, and current information. You agree to update this information promptly if it changes.

4.2 Security Responsibilities

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share access credentials with unauthorised persons. You agree to notify VRENTAX immediately at legal@vrentax.com upon becoming aware of any unauthorised use of your account or any other security breach.

4.3 Account Liability

VRENTAX shall not be liable for any loss or damage arising from your failure to maintain the security of your account credentials. You are responsible for all activities that occur under your account, whether or not you authorised those activities.

5. Subscription Plans and Payment

5.1 Subscription Plans

Access to VRENTAX SaaS platforms is provided on a subscription basis. Available plans, features, and applicable pricing are published on the relevant product page and may be amended from time to time in accordance with Section 14.

5.2 Billing and Auto-Renewal

Subscription fees are billed in advance on a monthly or annual basis, as selected at the time of purchase. Subscriptions automatically renew at the end of each billing period unless cancelled by the Client no less than 48 hours before the renewal date. By providing a payment method, you authorise VRENTAX to charge all applicable fees to that payment method on each renewal date.

5.3 Failed Payments

If a payment fails, VRENTAX will notify you and may suspend access to the relevant Service until payment is successfully completed. VRENTAX reserves the right to terminate the account if payment remains outstanding for more than fourteen (14) days after the due date.

5.4 Cancellation

You may cancel your Subscription at any time by notifying VRENTAX in writing at legal@vrentax.com or through the account settings of the applicable platform. Cancellation takes effect at the end of the current billing period. You will retain access to the Service until that date. Following cancellation, your Client Data will be retained for ninety (90) days before permanent deletion, during which time you may request an export of your data.

5.5 Refund Policy

All fees paid for Subscriptions are non-refundable except where required by applicable law or where VRENTAX has failed to deliver the Services as described. Refund requests arising from exceptional circumstances must be submitted within fourteen (14) days of the charge and will be assessed on a case-by-case basis at VRENTAX's reasonable discretion.

5.6 Price Changes

VRENTAX may modify Subscription pricing at any time, provided that such changes will not take effect for existing Subscribers until the start of the next billing cycle following thirty (30) days' prior written notice.

6. Client Data and Ownership

6.1 Client Ownership of Data

As between you and VRENTAX, you retain all ownership rights in and to your Client Data. VRENTAX does not claim any intellectual property rights over the data you submit to the Services.

6.2 Licence to VRENTAX

You grant VRENTAX a limited, non-exclusive, worldwide licence to access, process, store, and transmit your Client Data solely to the extent necessary to provide and improve the Services, comply with applicable law, and enforce these Terms. This licence terminates upon deletion of your Client Data following account closure.

6.3 VRENTAX's Data Obligations

VRENTAX will not sell, rent, or share your Client Data with third parties except as described in these Terms or in the Privacy Policy, or as required by law. VRENTAX will implement commercially reasonable security measures to protect your Client Data against unauthorised access, alteration, or destruction.

6.4 Client Responsibility for Data Accuracy

You are solely responsible for the accuracy, quality, and legality of your Client Data, and for obtaining all necessary consents from your own end users for the collection and processing of their personal data.

7. Acceptable Use Policy

You agree not to use any VRENTAX Service to:

• Violate any applicable law or regulation in Qatar, Lebanon, or any other applicable jurisdiction.
• Transmit, store, or process any unlawful, harmful, defamatory, obscene, or fraudulent content.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
• Attempt to gain unauthorised access to any VRENTAX system, server, database, or account.
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of any VRENTAX software.
• Introduce viruses, malware, spyware, or any other malicious code into the Services.
• Use automated scripts, bots, or scraping tools to extract data from the Services without prior written authorisation from VRENTAX.
• Resell, sublicense, or otherwise make the Services available to third parties without VRENTAX's express written consent.
• Conduct denial-of-service (DoS) attacks or any other activity intended to disrupt or degrade the Services.
• Use the Services to send unsolicited commercial communications (spam).

VRENTAX reserves the right to investigate and take appropriate legal and technical action in response to any violation of this Acceptable Use Policy, including immediate suspension or termination of access without notice.

8. Intellectual Property

8.1 VRENTAX Ownership

All intellectual property rights in the Services — including but not limited to software, code, algorithms, user interfaces, visual designs, logos, trademarks, trade names, documentation, and proprietary methodologies — are owned exclusively by VRENTAX or its licensors. Nothing in these Terms transfers any intellectual property rights to you.

8.2 Limited Licence to Use

Subject to these Terms and payment of applicable fees, VRENTAX grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services solely for your internal business purposes.

8.3 Feedback

If you provide VRENTAX with feedback, suggestions, or ideas regarding the Services, you grant VRENTAX an irrevocable, royalty-free licence to use such feedback for any purpose, including incorporation into the Services, without any obligation to compensate you.

8.4 Custom Development Work

For custom websites, applications, or software developed by VRENTAX for a Client under a separate project agreement, intellectual property ownership will be governed by the terms of that project agreement. In the absence of an explicit written agreement to the contrary, all intellectual property rights in custom-developed work vest in VRENTAX upon delivery unless a separate written assignment has been executed by both parties.

9. Confidentiality

Each party agrees to maintain the confidentiality of the other party's non-public business information disclosed in connection with the Services ("Confidential Information"), and not to disclose such Confidential Information to any third party without prior written consent, except as required by law or regulation. This obligation shall survive for a period of three (3) years following the termination of these Terms. Each party agrees to use the other party's Confidential Information solely for the purposes contemplated by these Terms.

10. Availability and Service Levels

VRENTAX will use commercially reasonable efforts to maintain the availability of its SaaS platforms. However, VRENTAX does not guarantee uninterrupted, error-free, or completely secure access to the Services. The Services may be temporarily unavailable due to:

• Scheduled maintenance (VRENTAX will endeavour to provide advance notice where practicable)
• Emergency maintenance required to address security vulnerabilities or critical bugs
• Events beyond VRENTAX's reasonable control, including infrastructure failures, cyberattacks, or force majeure events

VRENTAX's sole obligation in the event of Service unavailability is to restore access with reasonable diligence. No credits or refunds are automatically due as a result of downtime unless separately agreed in writing.

11. Limitation of Liability

11.1 Exclusion of Consequential Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL VRENTAX BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, EVEN IF VRENTAX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11.2 Liability Cap

VRENTAX's total cumulative liability to you for any claims arising out of or related to these Terms or the Services shall not exceed the total fees paid by you to VRENTAX in the three (3) calendar months immediately preceding the event giving rise to the claim.

11.3 Basis of the Bargain

The limitations of liability set out in this Section reflect a reasonable allocation of risk between the parties and are a fundamental element of the basis of the bargain between VRENTAX and you. VRENTAX would not be able to provide the Services at the prices offered without these limitations.

12. Indemnification

You agree to indemnify, defend, and hold harmless VRENTAX and its officers, directors, employees, agents, and contractors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Services in violation of these Terms; (b) your Client Data, including any claim that such data infringes the rights of a third party; (c) your violation of any applicable law or regulation; or (d) your breach of any representation or warranty made in these Terms.

13. Termination

13.1 Termination by Client

You may terminate your use of the Services at any time by cancelling your Subscription in accordance with Section 5.4 and ceasing all use of the Services.

13.2 Termination by VRENTAX

VRENTAX may suspend or terminate your access to the Services immediately and without prior notice if: (a) you materially breach these Terms and fail to cure such breach within seven (7) days of written notice; (b) you engage in conduct that poses an immediate risk to VRENTAX, other users, or third parties; (c) required by applicable law or court order; or (d) your payment obligations remain outstanding for more than fourteen (14) days.

13.3 Effect of Termination

Upon termination for any reason: (a) all licences granted under these Terms immediately terminate; (b) you must cease all use of the Services; (c) VRENTAX will retain your Client Data for ninety (90) days, during which time you may request an export; and (d) after the ninety (90) day retention period, VRENTAX will permanently delete your Client Data. Sections 6, 8, 9, 11, 12, 15, and 16 survive the termination of these Terms.

14. Changes to These Terms

VRENTAX may modify these Terms at any time. If a modification is material, VRENTAX will provide at least thirty (30) days' prior written notice via email to the address associated with your account, or by posting a prominent notice on the applicable Service. Your continued use of the Services after the effective date of any modification constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must cancel your Subscription and cease using the Services before the effective date of the change.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the State of Qatar. For Clients located in Lebanon, the laws of the Lebanese Republic shall apply to the extent that mandatory provisions of Lebanese law require it.

15.2 Informal Resolution

Before initiating any formal dispute resolution proceeding, the parties agree to attempt to resolve the dispute informally by contacting VRENTAX at legal@vrentax.com. The parties shall make good faith efforts to resolve the dispute within thirty (30) days of the initial notice.

15.3 Arbitration

If the parties are unable to resolve a dispute informally within thirty (30) days, either party may submit the dispute to binding arbitration administered by the International Chamber of Commerce (ICC) under its Rules of Arbitration then in force. The arbitration shall be conducted by a sole arbitrator. The seat of arbitration shall be Doha, Qatar. The language of the arbitration shall be English. The arbitral award shall be final and binding on both parties and may be enforced in any court of competent jurisdiction.

15.4 Exceptions

Notwithstanding Section 15.3, either party may seek emergency injunctive or other interim relief from a court of competent jurisdiction where necessary to protect confidential information or intellectual property rights pending the outcome of arbitration.

16. General Provisions

• Entire Agreement: These Terms, together with the Privacy Policy and any applicable project agreements or order forms, constitute the entire agreement between you and VRENTAX with respect to the Services and supersede all prior agreements and understandings.
• Severability: If any provision of these Terms is found to be invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force.
• Waiver: VRENTAX's failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
• Assignment: You may not assign or transfer your rights under these Terms without VRENTAX's prior written consent. VRENTAX may assign these Terms without restriction.
• Force Majeure: VRENTAX shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including natural disasters, war, cyberattacks, infrastructure failures, or acts of government.
• Notices: All legal notices to VRENTAX must be sent in writing to legal@vrentax.com. Notices to you will be sent to the email address associated with your account.
• Language: These Terms are written in English. Any Arabic translation is provided for convenience only. In the event of any conflict or inconsistency, the English version shall prevail.

17. Contact Information

For questions, legal notices, or concerns regarding these Terms, please contact: